Interested in working at
Chengbao
?
Technology Operations Analyst
Wan Chai
HKD
+
-
Strong Communication Skills
Strong Analytical Thinking
Who we're looking for

Are you interested in cybersecruity? Chengbao is looking for a Technology Operations Analyst who can help them pavethe way to a more private and secure digital world

Who we're looking for

Are you interested in cybersecruity? Chengbao is looking for a Technology Operations Analyst who can help them pavethe way to a more private and secure digital world

Perks
  • Dress code: smart casual
  • Layout: lots of light with open space
  • Features: table tennis table, pull-up bars and powerful hardware
  • Amenities: free breakfast
Your Role
  • Following our capacity planning processes,decide on an appropriate level of infrastructure (servers and bandwidth), then procure those resources and feed them into our automated provisioning process.
  • Procurement and provisioning: You'll work with 50+ different data centers worldwide. Create the tickets for new-equipment purchases, replacements, or cancelations. Track status and ensure issues are resolved in a timely fashion.
  • Make decisions on resource allocation, such as what types of servers to run where. Understand and predict load patterns, provision resources in advance to ensure all your metrics stay within SLA.
  • Evaluate new data centers. Identify and research new providers, evaluate them both in terms of pricing as well as technical functionality. Decide which data centers to use for which purposes.
  • Triage issues and manage them to resolution. Issues can come from our internal monitoring systems, escalations from customer support-team, as well as our 50+ datacenters.
  • Create weekly reports, analyze, find insight, drive action.
Requirements
  • Strong English verbal and written communication skills. You'll need to communicate quickly and clearly with engineers on our team, as well as sales and tech-support staff at data centers.
  • You'll need adriven personalityto do well in this role. Demand fast turnaround times from the datacenters,chase and push to get things done.
  • You should have akeen ability to ask questions, dig into an issue until you understand it.
  • You must becomfortable handling competing priorities.
  • Strong analytical thinking. Comfortable doing basic data analysis in Excel or similar tools.
  • Nice to have: experience working with developers and sysadmins. Be comfortable with (or quick to learn) technical terms such as IP addresses, ports, protocols, and load-balancing.
  • Nice to have: basic familiarity with Linux
About the Company

Paving the way to a more private and secure digital world, Chengbao offers consumers in over 200 countries industry-leading cybersecurity software and services. Being an international tech company, Chengbao has a team of 300+ people worldwide and a core team of 70 based in Hong Kong/

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