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Customer Service Officer (Insurance Broker
Tin Hau
HKD
+
-
2+ Years of Experience
Customer Service
Fluent English
Fluent Cantonese
Who we're looking for

Are you interested in personal finance? CompareAsia Group is looking for a Customer Service Officer (Insurance Brokerto join their team who wants to empower people to build healthier financial lives!

Who we're looking for

Are you interested in personal finance? CompareAsia Group is looking for a Customer Service Officer (Insurance Brokerto join their team who wants to empower people to build healthier financial lives!

Perks
  • Join a fantastic team: Work with the top management of the company, with backgrounds from leading consulting, banking and start-up companies.
  • Learn: Work with a team with a proven track-record of building successful internet companies.
  • Have fun: A challenging, fun and international environment
  • Grow: Great opportunities for further career advancements, either within the regional group or in one of our country teams
Your Role

Customer Support

  • Handle incoming calls and emails from customers on General Insurance product enquiries both pre and post-sale, ensuring a pleasant experience and positive results for the company
  • Prepare and dispatch policies and other standard communications to customers
  • Resolving customer issues and complaints promptly and with calmness and respect
  • Liaise with internal departments and insurance partners to resolve customer inquiries within specified timelines
  • Logging all customer queries in ticketing system (Zendesk) in a clear and concise manner and adhering to internal SLAs for follow ups and response times.

 

Administration and Business Operations

  • Monitor system performance and take prompt action to ensure policies are generated in a timely manner
  • Generate daily reports on policy sales and other reports as required (Customer feedback, SLA, refunds etc)
  • Update and maintain the customer database system
  • Support campaigns and initiatives that may be launched internally or by insurance providers
  • Provide input on marketing material
  • Provide insights on customer buying patterns and requests
  • Develop and document operational processes
Requirements
  • Minimum 2 years working experience in General Insurance customer service is a MUST.
  • Qualify as a Technical Representative under the regulations set forth by the HKCIB or PIBA by having passed the required IIQE papers.
  • Good communication skills and pleasant demeanour
  • Customer focused, positive attitude, self-motivated, works well with colleagues
  • Fluency in Cantonese and English, in writing and speaking
  • Familiar with ticketing systems and database software is preferred

Office Sneak Peak

CompareAsiaGroup

About

CompareAsiaGroup

CompareAsiaGroup is the largest personal finance platform in Asia. We are a team of 200+ people in 7 countries aligned around a shared vision to empower people to build healthier financial lives. We do this by connecting people to the best content and products for their needs, life stage and risk profile. We are currently focused on the banking and insurance sectors in Hong Kong, Taiwan, Singapore, Indonesia, the Philippines, Malaysia and Thailand. Headquartered in Hong Kong, we have established relationships with more than 100 leading financial institutions across Asia.

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