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Live Operations Associate
Sheung Wan
HKD
+
-
Fluent English
Fluent Cantonese
Chinese typing
Customer Service
Who we're looking for

Are you self-motivated with strong communication skills? Deliveroo is looking for a Live Operations Associate to join their team.

Who we're looking for

Are you self-motivated with strong communication skills? Deliveroo is looking for a Live Operations Associate to join their team.

Perks
  • FREE Friday lunch every week
  • Cultural exchange – a chance to work at our regional offices across Asia, Europe and Middle East!
  • Subsidised gym membership
  • An international office team
  • Access to Deliveroo Plus (no delivery charge for staff)
  • Monthly team activities (hiking, junk party, sports, ocean park… and more!)
Your Role
  • Monitoring orders placed via Deliveroo app or Website up to completion
  • Optimizing rider utilization targets across Hong Kong
  • Ensuring delivery times are met and customers are updated when issues arise
  • Liaising with different teams and departments to ensure all orders run smoothly
  • Providing feedback to relevant departments to help improve our customer experience
  • Resolving rider queries
Requirements
  • Diploma or above in any disciplines
  • Customer-oriented attitude with good telephone manner as well as problem solving skills
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Fast learner and good time management
  • Self-motivated, hardworking with strong sense of responsibility
  • Working experience in customer service sector is an advantage
  • Availability on weekends

Meet Jeremy Tong, Senior Account Manager at Deliveroo

Meet Jeremy Tong, Senior Account Manager at Deliveroo

Office Sneak Peak

Deliveroo

About

Deliveroo

Originated from the U.K, Deliveroo is now one of the world’s fastest growing start-ups. We offer high-quality takeaway online from over 3,000 Hong Kong restaurants, fast delivery straight to your home or office.

21/F, Nam Wo Hong Building, 148 Wing Lok Street
Sheung Wan

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