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Operations Support Associate
Sheung Wan
HKD
+
-
1 - 2 Years of Experience
Fluent English
Fluent Mandarin
Fluent Cantonese
Who we're looking for

Do you have strong interpersonal skill with a strong attention to detail? Deliveroo is looking for an Operations Support Associate to join their team.

Who we're looking for

Do you have strong interpersonal skill with a strong attention to detail? Deliveroo is looking for an Operations Support Associate to join their team.

Perks
  • FREE Friday lunch every week
  • Cultural exchange – a chance to work at our regional offices across Asia, Europe and Middle East!
  • Subsidised gym membership
  • An international office team
  • Access to Deliveroo Plus (no delivery charge for staff)
  • Monthly team activities (hiking, junk party, sports,ocean park… and more!)
Your Role
  • Supporting the implementation of new processes to drive efficiency within the team and provide amazing service to our Riders
  • Managing inbound queries from our Riders
  • Dealing with and coordinating responses to escalations and working to better our issue escalation processes
  • Providing excellent customer service to our Riders
  • Creating, analysing and sharing reporting with relevant stakeholders
  • Handling administrative tasks
Requirements
  • 1-2 years of relevant professional experience
  • Written and verbal English and Chinese - bilingual proficiency
  • Clear and engaging communication skills in person, on the phone and in writing
  • Ability to deliver complex messages and explain concepts clearly and succinctly to a diverse audience
  • Refined interpersonal skills, ability to empathise and connect with people from a wide variety of backgrounds
  • Significant experience in a people-facing role
  • Confidence to remain calm under pressure and instill calm in others

Meet Jeremy Tong, Senior Account Manager at Deliveroo

Meet Jeremy Tong, Senior Account Manager at Deliveroo

Office Sneak Peak

Deliveroo

About

Deliveroo

Originated from the U.K, Deliveroo is now one of the world’s fastest growing start-ups. We offer high-quality takeaway online from over 3,000 Hong Kong restaurants, fast delivery straight to your home or office.

21/F, Nam Wo Hong Building, 148 Wing Lok Street
Sheung Wan

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