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Partner Service Agent
Sheung Wan
HKD
+
-
Strong Communication Skills
Team Player
Sales
Fluent English
Fluent Cantonese
Who we're looking for

Part-time and full-time roles are open for Partner Service Agents at Deliveroo.

Who we're looking for

Part-time and full-time roles are open for Partner Service Agents at Deliveroo.

Perks

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Your Role

We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunity to grow and expand the role. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.

Your role will include:

  • Provide technical support to restaurant partner staff
  • Maintain restaurant records by updating account information
  • Work closely with the Account Executive, Account Management and Customer Service team in ensuring service levels are met
  • Deal with the creation and updating of our restaurant menus

 

Requirements
  • Excellent written and spoken Cantonese and English
  • Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
  • Able to communicate across different teams and resolve any issues that might arise
  • Experience with Salesforce would be beneficial
  • University students are welcomed
  • Able to effectively communicate to a wide range of people via telephone or email

Students planning for a gap year will also be considered.

 

Meet Jeremy Tong, Senior Account Manager at Deliveroo

Meet Jeremy Tong, Senior Account Manager at Deliveroo

Office Sneak Peak

Deliveroo

About

Deliveroo

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

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Partner Service Agent
Sheung Wan
HKD
+
-
Strong Communication Skills
Team Player
Sales
Fluent English
Fluent Cantonese
Who we're looking for

Part-time and full-time roles are open for Partner Service Agents at Deliveroo.

Who we're looking for

Part-time and full-time roles are open for Partner Service Agents at Deliveroo.

Perks

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

 

Your Role

We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. The team is rather new and the role is quite junior and may involve admin heavy duties. There will be plenty of opportunity to grow and expand the role. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.

Your role will include:

  • Provide technical support to restaurant partner staff
  • Maintain restaurant records by updating account information
  • Work closely with the Account Executive, Account Management and Customer Service team in ensuring service levels are met
  • Deal with the creation and updating of our restaurant menus

 

Requirements
  • Excellent written and spoken Cantonese and English
  • Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
  • Able to communicate across different teams and resolve any issues that might arise
  • Experience with Salesforce would be beneficial
  • University students are welcomed
  • Able to effectively communicate to a wide range of people via telephone or email

Students planning for a gap year will also be considered.

 

About the Company

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

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Mission / Vision
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