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Customer Service Team Leader
Sheung Wan
HKD
+
-
3+ Years of Experience
Strong Leadership Skills
Intercom
Zendesk
Freshdesk
Who we're looking for

We're looking for someone to join our exciting team and lead both insourced and outsourced teams!

Who we're looking for

We're looking for someone to join our exciting team and lead both insourced and outsourced teams!

Perks
  • 5 Days Work Week
  • 16 days annual leave
  • Gym Benefits
  • Work from Home policy
  • Flat management
  • Casual dress code
  • Spacious working environment with large communal area
  • Lovely pantry that allows co-workers to connect around
  • Free Breakfast on Every Monday
  • Free Drinks on every Friday
Your Role
  • Supports manager with managing the Customer Service Team.
  • Responsible for main KPIs such as Service Levels, Satisfaction, NPS and Staffing.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Assists management with hiring processes and new team member training.
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
  • Communicates deadlines and performance improvement goals to team members.
  • Develops strategies to promote team member adherence to company regulations and performance goals.
  • Conducts team meetings to update members on best practices, new features and continuing expectations.
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
Requirements
  • Team Leadership Experience
  • 3+ Years of Experience working with Customer Service or Customer Success
  • Experience using ticketing Software such as Zendesk, Intercom, Freshdesk
  • Leadership Skills
  • Strong English Oral and Written Communication Skills
  • Motivational Skills
  • Results-Oriented
  • Employee Training Experience
  • Self-Motivation
  • Strong Relationship Building
  • Customer Service Skills

Office Sneak Peak

Easyship

About

Easyship

Easyship is a multi-national company that avails to make shipping easer. Depending on customers tailored needs, which could be speed, convince or price.

Hua Fu Commercial Building, 20/F, 111 Queen's Rd W, Sheung Wan
Sheung Wan

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