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Customer Service Supervisor, Hong Kong
Baoan, Shenzhen, China
HKD
+
-
5+ Years of Experience
Customer Service
Who we're looking for

Energizer Holdings is looking for a Customer Service Supervisor, Hong Kong to join their rapidly expanding team!

Who we're looking for

Energizer Holdings is looking for a Customer Service Supervisor, Hong Kong to join their rapidly expanding team!

Perks

Energizer offers a competitive compensation package which includes medical and retirement savings coverage, paid holidays. Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

Your Role

Sales Administration

  • Handling incoming order and work out delivery schedule and reply customer
  • Maintain open order listing
  • Coordinate with Finance department for order /credit release
  • Goods issue in iScala for sales order
  • Distribute shipping document to customers
  • Prepare statement and follow up payment with customers
  • Handle customer quality complaints, file complaint via QFR system and follow up report
  • Coordinate defective samples return to manufacturing internal and external plants via GSQA
  • Prepare replacement or credit to customer per evaluation result
  • Arrange sample to customer
  • DG goods approval coordination and arrangement
  • Import & Export declaration, verify payment record & filing
  • Obtain shipment/delivery quote from forwarder to support sales order or new project
  • Monitor Customer Service level

 

Finance Matters

  • Credit Monitoring
  • Prepare statement and issue payment reminder to customer
  • Monitor incoming payment and notify related Sales, Finance & CS colleague 
  • Issue receipt, collect payment and bank in payment
  • Prepare monthly AR report

 

Warehouse Management

  • Recon ciliate daily inventory movement report from 3PL 
  • Monitor goods receive progress in Scala system & 3PL system 
  • Handle delivery incident, delay or accident 
  • Monthly charges verification and coordinate payment for 3PL 
  • Cycle count arrangement @3PL
  • Warehouse supplies monitoring – Plastic pallet & packaging materials etc.
  • Prepare month end inventory and GIT report
  • Year-end stock count coordination. 

 

Cell Purchasing

  • Create Purchase Order in Scala system 
  • Assure PO to arrive on time and expedite schedule when needed
  • Maintain stockpos worksheet with shipment arrival schedule for order promising 
  • Collect required shipping documents and invoice from supplier and send to 3PL for receiving arrangement
  • Coordinate with 3PL the shipment receiving priority and goods pick up arrangement 
  • Follow up payment for suppliers 
  • Provide monthly forecast communication with external suppliers
Requirements
  • Degree in Business/Supply Chain/ Logistics
  • 5 years minimum in OEM Customer Services or Sales Administration with a reputable MNC
  • Able to work independently and possess strong customer service mindset
  • Knowledge and understand of import & export is advantageous
  • Must be familiar with the order processing and sales cycle
  • Fluency in Cantonese, Mandarin & English

Office Sneak Peak

Energizer

About

Energizer

We are a global leader in consumer goods. Our portfolio of brands, led by Energizer, ranges from batteries and portable power to lighting and autocare.

No. 1005, Xi Huan Lu, Tai Feng Industrial Zone, Bogang, shajing,
Baoan, Shenzhen, China

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