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Customer Success Manager
Lai Chi Kok
HKD
+
-
1 - 2 Years of Experience
Customer Success
Customer Service
Who we're looking for

Are you self-motivated with strong communication skills? EventXtra is looking for a Customer Success Manager to join their team.

Who we're looking for

Are you self-motivated with strong communication skills? EventXtra is looking for a Customer Success Manager to join their team.

Perks
  • Fast paced, fun, and energetic company with west coast inspired startup culture
  • Unlimited snacks and drinks (Yes! You don’t need to worry about snacking anymore!)
  • Open concept office (ping pong table, darts, cafe area, patio, etc)
  • Opportunity to work at a disruptive startup
Your Role
  • Responsible for CS hotline and emails enquiries in a professional manner 
  • Responsible for collecting, handling and following up on customer feedback with related parties 
  • Well understand and know the product 
  • Understands and gets to know the client 
  • Takes care of clients’ needs 
  • Handles clients’ enquiry 
  • Write product help center article 
  • Support on-site event
Requirements
  • 1-2 customer support experience on software 
  • Passion in technology and event industry 
  • Excellent in mandarin, Cantonese and english 
  • Self motivated with positive attitude 
  • Sense of humour highly encouraged 
  • Strong interpersonal and communication skills 
  • Experienced in Zendesk is a bonus

Meet Sum Wong, Co-Founder of EventXtra

Meet Sum Wong, Co-Founder of EventXtra

Office Sneak Peak

EventXtra

About

EventXtra

EventXtra is a smart event management platform that helps event organizers to cut cost and time. Our mission is to make events simple and impactful. We have served more than 200,000 event guests and 1,000 events for companies and organizations including Apple, Alibaba, Economist, Web Summit, RISE, Deloitte, HKTDC, HK Gov, Cyberport, Hong Kong Science Park. We believe that events impact the world positively in three ways: knowledge sharing, network building and inspirational to take action. Our mission is to make events simple to organize and last forever.

Room 9, 4/F, Hong Kong Industrial Centre Block B, 489-491 Castle Peak Rd,
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