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Account Manager
Sheung Wan
HKD
+
-
Customer Success
Business Development
Office Management / Operations
Spoken English
Spoken Mandarin
1+ Years of Experience
Proactive
Strong Communication Skills
Who we're looking for

As an Account Manager, you will be the face of the company to build and maintain strong and lasting relationships with our parents and students. You are passionate about providing an amazing customer experience, including organising community initiatives and events to engage our community. You will also help in strategizing and implementing retention strategies and communications, as well as handling parent and student communications.

Who we're looking for

As an Account Manager, you will be the face of the company to build and maintain strong and lasting relationships with our parents and students. You are passionate about providing an amazing customer experience, including organising community initiatives and events to engage our community. You will also help in strategizing and implementing retention strategies and communications, as well as handling parent and student communications.

Perks
  • Join us in revolutionizing the concept of education in Asia
  • Shape the direction of First Code Academy and be part of it from day 1
  • Be a part of a compassionate team that treats you like family and emphasizes open communication
  • Participate in our CSR initiatives such as the Google CS First program, where we link up with local community and teach underprivileged or ethnic minority kids coding
  • Join our monthly TGIFCS (Thank God It’s First Code Saturday) and mingle with our friends in the coding education community
  • Get involved in large scale events such as AppJamming Summit (http://appjammingsummit.org/), a regional app competition for kids from age 8 to 16 to showcase their app creation. We host Semi-Finals in Hong Kong and Singapore and a Final in Hong Kong with students joining us from all over Asia
  • Take part in our Ninjas Coding Series where we get together and talk about coding and work on exercises to brush up our coding skills
Your Role
  • Be the face of First Code to build strong and long-lasting relationships with parents and students
  • Answer customer enquiries in a professional manner, including understanding our students’ profile, explaining our course offerings, and advising on students’ progression
  • Be the advocate for students and parents and highlight customers’ feedback in enhancing student’s overall learning experience
  • Be the voice of First Code’s campus operations by participating in discussions of strategic planning and campus efficiency
  • Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
  • Work closely with Marketing team to develop the latest offerings and promotional plan
Requirements
  • Minimum 1 years relevant working experience in customer service function, experience in hospitality industry is an advantage
  • Have a deep understanding of the First Code community and a passion for the mission of First Code Academy
  • Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
  • Exceptional interpersonal and communication skills
  • Excellent command of spoken English and Cantonese, Mandarin is a bonus!
  • Customer-oriented with pleasant manner and patient in dealing with kids
  • Immediate availability is highly preferred
  • Part-time commitment may be considered

Office Sneak Peak

First Code Academy

About

First Code Academy

First Code Academy is a leading education institute that teaches kids coding courses and develop curriculum for K-12 students to learn not just coding skills, but also computational thinking. Our goal is to empower children and teenagers to become creative leaders in the digital era.

5/F, Gee Tuck Building, 16-20 Bonham Strand
Sheung Wan

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