Interested in working at
Galton Voysey
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Head of Customer Happiness
Sham Shui Po
HKD
+
-
Customer Success
Who we're looking for

Are you a driven and motivated customer service professional? Galton Voysey is looking for a Head od Customer Happiness to join their expanding team!

Who we're looking for

Are you a driven and motivated customer service professional? Galton Voysey is looking for a Head od Customer Happiness to join their expanding team!

Perks
  • Talented and driven co-workers who thrive in a collaborative atmosphere
  • A meritocratic culture with a ‘best idea wins’ mentality
  • Full support to develop as a professional through whatever training or resources available (courses, seminars, certification etc.)
  • Free Mandarin & Cantonese tuition for all employees
  • An opportunity to evolve your career across different functions
  • Beautiful, contemporary office space
  • 20 days’ paid vacation every year on top of national holidays

Your Role

You will ensure that Galton Voysey is synonymous with insane levels of customer satisfaction across every one of our brands. You will have ludicrously high levels of expectation when it comes to customer service in your personal life and will set the bar even higher when it comes to matching and exceeding the expectations of our own customers. You cannot do this alone however, to make this happen requires the ability to create and maintain a culture of customer focus across our entire business.

Some examples of tasks that the Head of Customer Happiness will be responsible for:

  • Define and promote internally what Customer Happiness actually looks like
  • Monitor every touch point between our brands and our customers and identify tangible opportunities of how we can improve
  • Treat any customer issue as an opportunity to surprise and delight the customer, resulting in an enhanced reputation of the brand
  • Manage and monitor all 3rd party customer service providers to ensure the levels of service we demand are met
  • Act as the customer advocate in all internal discussions in order to influence business decisions that could impact customer perception

Requirements
  • Experience of working in a high-level customer-facing function where expectations are set very high
  • Ability to design and implement a customer strategy that can be easily measured
  • High levels of empathy, emotional intelligence and a genuine desire to make people happy
  • Boundless energy and personal drive
  • Excellent written and spoken English

About the Company

Galton Voysey is a leading developer of Direct-to-Consumer Brands. We help exceptional founders develop their brands and sell their products leveraging the power of the Internet. The Galton Voysey network consists of e-commerce experts, award-winning designers and a supply chain team with connections to over 140 factories in 7 countries such as France, China, India, Thailand and Japan.

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