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Community Executive
Wan Chai
HKD
+
-
Self-starter
Self-motivated
Eager to Learn
Graduate / Internship
Who we're looking for

Do you want to help people manage their personal finances all in one app? Gini is looking for a highly motivated individual to join their team as a Community Executive and work with the team to understand, prioritize and manage requests from our customers and business partners.


Who we're looking for

Do you want to help people manage their personal finances all in one app? Gini is looking for a highly motivated individual to join their team as a Community Executive and work with the team to understand, prioritize and manage requests from our customers and business partners.


Perks
  • freshly cooked lunches, snacks
  • Happy Hour Fridays
  • A suite of gaming  consoles including Nintendo Switch, XBox 360, Playstation and the classic Super Nintendo Entertainment System
Your Role
  • As part of the business team, to research, troubleshoot, and drive resolution for issues in a timely manner
  • Manage incoming queue of projects, bugs and requests
  • Clearly and succinctly communicate to our community as well as internal business and technical teams
  • Effectively prioritize and escalate customer issues as required
  • Work across teams to successfully deliver our vision to our customers and business partners
  • Help to create and present high level metrics to help our team understand the big picture
  • Assist in marketing and PR campaigns such as, bilingual content development, social media channels management, media relations
  • Work closely with the marketing and business teams to ensure quality of branding from handling user facing matters to potential business partners.  
  • Reinforce our strong brand preference
Requirements
  • Communicates clearly, and proficient in English and Chinese
  • Empathetic not only to our growing community of users, but internally - this will be a key trait to becoming our ‘Chief Happiness Officer'.  
  • Highly organized self-starter
  • Cool under pressure
  • Team player who will work across the organization to continue improving the way we serve our community of users and business partners
  • Preferably 1-2 years of experience in some community user supporting role.  
  • Strong digital marketing sense detail-oriented, capable of working independently
  • Strong interest in fintech and working in a fast-growing startup
  • Able to absorb and apply new technologies and features quickly
  • Willingness to learn, to invest in your skills in building a top international quality product

Meet the COO

Meet the COO

Office Sneak Peak

gini

About

gini

As Hong Kong’s first all-in-one personal financial management app powered by bank-level security, Gini offers a way for people to easily gain insights on their spending habits with automatic updates on all your transactions. The app is compatible with HSBC, Bank of China (Hong Kong), Citibank, Hang Seng Bank and Standard Chartered.


Basement, 27-30, Sau Wa Fong,
Wan Chai

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