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Community Executive
Wan Chai
HKD
+
-
Graduate / Internship
Passion for fintech
Self-starter
Fluent English
Fluent Cantonese
Who we're looking for

We are looking for an amazing Community Executive to be part of our team. Young fresh graduates🎓, welcome! We want your energy and ideas!

This role plays a pivotal part in supporting our Community’s growth & retention. Our team is at the centre of all things User Experience. We need a highly motivated individual to work with our team to understand, prioritize and manage requests from our customers and business partners. Communication, empathy and a willingness to learn mentality are extremely important to succeed in this role.

If you thrive in a fast-paced, dynamic, and fun team environment – this is for you! ✌

Who we're looking for

We are looking for an amazing Community Executive to be part of our team. Young fresh graduates🎓, welcome! We want your energy and ideas!

This role plays a pivotal part in supporting our Community’s growth & retention. Our team is at the centre of all things User Experience. We need a highly motivated individual to work with our team to understand, prioritize and manage requests from our customers and business partners. Communication, empathy and a willingness to learn mentality are extremely important to succeed in this role.

If you thrive in a fast-paced, dynamic, and fun team environment – this is for you! ✌

Why gini?

Let’s face it, it’s fun to work in a company where people truly believe in what they're doing. Here at gini, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. AND we like to have a great time doing it!

Seriously! We have options for snacks🍭, Happy Hour Fridays🍻, plus a suite of gaming 🎮 consoles including Nintendo Switch, XBox 360, PlayStation and …. the classic Super Nintendo Entertainment System, yes the venerable NES for those of you who can remember! 😁

Your Role
  • As part of the business team, to research, troubleshoot, and drive resolution for issues in a timely manner
  • Manage incoming queue of projects, bugs and requests
  • Clearly and succinctly communicate to our community as well as internal business and technical teams
  • Effectively prioritize and escalate customer issues as required
  • Work across teams to successfully deliver our vision to our customers and business partners
  • Help to create and present high level metrics to help our team understand the big picture
  • Assist in marketing and PR campaigns such as, bilingual content development, social media channels
    management, media relations
  • Work closely with the marketing and business teams to ensure quality of branding from handling user facing
    matters to potential business partners.
  • Reinforce our strong brand preference
Requirements
  • Communicates clearly, and proficient in English and Chinese
  • Empathetic not only to our growing community of users, but internally - this will be a key trait to becoming our CHO (Chief Happiness Officer)
  • Highly organized self-starter
  • Cool under pressure
  • Team player who will work across the organization to continue improving the way we serve our community of users and business partners
  • Preferably 1-2 years of experience in some community user supporting role.
  • Strong digital marketing sense detail-oriented, capable of working independently
  • Strong interest in fintech and working in a fast-growing start-up
  • Able to absorb and apply new technologies and features quickly
  • Willingness to learn, to invest in your skills in building a top international quality product

Meet the Co-Founder

Meet the Co-Founder

Office Sneak Peak

gini

About

gini

gini is the first personal financial management app powered by bank-level security in Hong Kong. gini links together bank accounts to give users the full view of their financial situation, complete with insightful analysis, while curating offers from various sources to let them maximize the utility of their spending.

Basement, 27-30, Sau Wa Fong,
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