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Operation Support Associate
Sheung Wan
HKD
+
-
Customer Service
Proactive
Team-oriented
Fluent English
Fluent Cantonese
Who we're looking for

Interested in developing and stabilizing new products while offering high quality resolutions to consumers and service providers? Then HelloToby is looking for someone like you! They are currently hiring an Operation Support Associate!

Who we're looking for

Interested in developing and stabilizing new products while offering high quality resolutions to consumers and service providers? Then HelloToby is looking for someone like you! They are currently hiring an Operation Support Associate!

Perks
  • We offer attractive remuneration package‍
  • We provide all-round training, recognition for hard work and good career path
  • We place importance on Give-and-Take, two-way open communication is appreciated
  • FUN, YOUNG and ENERGETIC working environment, we hold lunch gathering, festival party, etc. for our staff.

Your Role

Operation Support is responsible for developing and stabilizing new product through scaling up operation flow and having optimal resources ready. It is expected to proactively engage in acquisition and management of service providers and understanding consumer enquiry for accelerating new product growth. It is necessary to build up and maintain effective supplier structures, to stabilize and scale up the operational procedures and to provide consistent, high quality resolutions to consumers and service providers through optimizing existing processes.

  • Work to grow the supplier base by proactively marketing the HelloToby platform to new suppliers and onboard them through all possible channels
  • Monitor, measure and report on operational key performance metrics
  • Respond to service providers through the phone, WhatsApp, online chatroom, social media and e-mails; ability to multitask and handle issues over all channels is a must
  • Dispatch orders to service providers, and manage their expectations
  • Handle disputes escalation in accordance to existing policies and procedures and possess ability to think under stressful situation
  • Work with the management team and peers to effectively resolve high priority issues
  • Stay informed of all site and policy changes as they occur and be able to articulate them accurately
  • Improve working guidelines if necessary, and stick closely to the SOP
Requirements
  • Higher Diploma or Degree holder preferred‍
  • Good command of Chinese and English both verbally and in writing‍
  • Previous CS related working experience is a plus‍
  • Able to react on fast-paced customer service environment and perform outstanding phone support skills
  • Good interpersonal skills and exhibit courtesy, kindness, efficiency and helpfulness‍
  • Good communication skills, can speak clearly, calmly‍
  • Reliability and dependability in responding to management direction and solicit feedback to improve performance‍
  • Fresh Graduate are strongly welcome

Office Sneak Peak

HelloToby

About

HelloToby

At HelloToby, we are building an online local services marketplace that connects local service providers with people who needs them. We want to transform the way people accomplish any project by offering them the fastest and easiest way to hire trusted local service providers, anytime and anywhere. Visit us at www.hellotoby.com for more info.

299 Queen's Road Central,
Sheung Wan

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