Interested in working at
PayMe from HSBC
?
PayMe Customer and Operations Assistant Operations Manager
Causeway Bay
HKD
+
-
Fluent English
Fluent Cantonese
Team Player
Customer Service
Customer Experience
Office Management / Operations
Who we're looking for

We are currently seeking a high caliber professional to join our team as PayMe Customer and Operations Assistant Operations Manager.

Who we're looking for

We are currently seeking a high caliber professional to join our team as PayMe Customer and Operations Assistant Operations Manager.

Perks
  • If you enjoy making a difference and taking on new challenges, read on and join us to take your career to even greater heights.
  • A Global Local bank benefit and resources with startup culture and working environment
  • Full Medical and Dental coverage for yourself & dependents
  • Fringe pension plan
  • Housing Loans
  • Flexible working hours
Your Role
  • The PayMe Customer Service and Operations, is the second line of defense after PayMe contact center. The more complex enquiries that cannot be handled by Payme contact center, are escalated to PayMe Customer Service and Operations team.
  • As a Customer Service and Operations Assistant Manager at PayMe, you will be involved in a range of tasks, from supporting the day to day operations, to streamlining activities, feedback our customers input to product owners, and take part in enhancement workgroups, to further enhancing the PayMe app.
  • Main responsibilities will be to handle verbal and written enquiries received from contact center.
  • Resolve complaints in an effective and efficient manner and Investigate and do root cause analysis on transactions, fraud cases, incidents
  • Continuous improvement by giving feedback to contact center agents, on recurring cases
  • Participate in trainings to frontline staff, that face our customers daily
  • Participate in initiatives to streamline processes to improve efficiencies and customer experience when dealing with contact center
Requirements
  • The ideal candidate, is a fast learner, comfortable to act fast, deal with multiple tasks simultaneously and meet deadlines
  • Fresh or minimal year of experience, in the financial industry. Customer service or customer facing experience is a plus
  • Candidate must be proficient in both English and Cantonese
  • Customer focused with a can do mentality
  • Analytical and curious in nature.
  • Risk averse. Protects the HSBC and PayMe brand at all times
  • Team player
  • PayMe Customer Service and Operations operates 7 days a week and will require rotational weekend work
About the Company

PayMe, Hong Kong’s leading peer to peer social payment app is looking for innovative individuals with a passion for creating solutions that people love and empowering businesses to grow. We have big ambitions for PayMe’s future and how it can connect business and customers better. If you enjoy making a difference and taking on new challenges, read on and join us to take your career to even greater heights.

Culture
Mission / Vision
Office
Photos
Videos
Perks
Location

PayMe Customer Service and Operations Manager

PayMe Customer Service and Operations Manager
Senior
Level
HKD
+
-
Salary Negotiable

Banking Operations Relationship Manager (Implementation)

Banking Operations Relationship Manager (Implementation)
Mid
Level
HKD
+
-
Salary Negotiable

Part-time Coding & STEM Instructor/Teaching Assistant (Hong Kong: Mar 2019)

Part-time Coding & STEM Instructor/Teaching Assistant (Hong Kong: Mar 2019)
Entry
Level
HKD
+
-
Salary Negotiable