Canopy

We're making updates

Don't worry our jobs will be back online soon! Come back in a few hours for a new experience.

Back to Browsing
Support Engineer
Causeway Bay
HKD
+
-
1-3 Years of Experience
JIRA
Slack
Linux
TCP/IP
Fluent English
Fluent Cantonese
Who we're looking for

We are looking for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this Support Engineer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.

Who we're looking for

We are looking for engineers that demonstrate curiosity and creativity in problem solving. The ideal candidate for this Support Engineer position is someone who has demonstrated a strong capability in being a diligent and supportive teammate and able to investigate issues and solve problems with autonomy.

Perks
  • Competitive remuneration
  • Open plan co-working space at WeWork in Sheung Wan
  • Casual dress code
  • Medical and dental insurance
  • Meal allowance
  • Stocked refrigerator and snack drawer
Your Role
  • Responsible for handling internal and external technical support requests from customer service and engineering team
  • Work closely with customer service and engineering team via Jira to understanding the production issues and provide Tier 2 technical support
  • Troubleshoot, diagnose and resolve issues of any production technical issues
  • Prepare technical and troubleshooting documentation
Requirements
  • 1-3 years of IT support experience; fresh graduates who have a passion in fintech will also be considered
  • Able to work with ticket system (Jira) and communication tools (Slack)
  • Basic knowledge of Linux and networking (TCP/IP)
  • Sense of urgency, teamwork, good communication skill, independent, proactive and responsible
  • Available to work shift duty and on public holidays
  • Fluent in Cantonese and English

Office Sneak Peak

YouTrip

About

YouTrip

YouTrip is a multi-currency mobile wallet with a prepaid Mastercard® that lets you pay with no fees in 150+ currencies at wholesale exchange rates. The mobile application also allows for the exchange and storage of 10 selected currencies in advance through the in-app exchange feature. The YouTrip mobile application works with a linked pre-paid Mastercard® and can be used to make payments at more than 30 million Mastercard accepting merchants worldwide. As a regional financial technology startup based in Hong Kong and Singapore, we are dedicated to creating the best mobile financial services for travellers by simplifying overseas spending and creating a fuss-free travel experience. YouTrip's mission is to help people across Southeast Asia manage their money in a simpler yet smarter way, starting with a core focus on travellers.

3/F, Citicorp Centre, 18 Whitfield Road,
Causeway Bay

IT Support Engineer

IT Support Engineer
Mid
Level
Prenetics

Help Desk Support Engineer

Help Desk Support Engineer
Entry
Level
Links International

Junior IT Support Engineer (Operation)

Junior IT Support Engineer (Operation)
Mid
Level
Campfire

IT Support/Technical Consultant

IT Support/Technical Consultant
Entry
Level
FDM

Junior IT Support Engineer (Project)

Junior IT Support Engineer (Project)
Mid
Level
Campfire
Interested in working at
YouTrip
?

Sign In / Sign Up

Help us Complete Your Profile

What's your full name?

Please fill in all name fields.
Next
Success! Your application is on it's way to
YouTrip
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application
Help us Complete Your Profile

What's your current position?

Please fill in all position fields.
Next
Choose application method

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume