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Community Sales Manager
Kowloon
HKD
+
-
3 - 4 Years of Experience
Sales
Fluent English
Fluent Cantonese
Who we're looking for

This position is focused on Membership Sales and will work closely and report to the Senior Community Manager of Kafnu Hong Kong. You will be measured on your ability to successfully induct new and suitable members into the Kafnu community. You will drive all sales actions, create procedures and manage pipelines. A successful sales history is paramount for this role.

Who we're looking for

This position is focused on Membership Sales and will work closely and report to the Senior Community Manager of Kafnu Hong Kong. You will be measured on your ability to successfully induct new and suitable members into the Kafnu community. You will drive all sales actions, create procedures and manage pipelines. A successful sales history is paramount for this role.

Perks
  • Flexible desks in a 7000 sq ft industrial design interior within a 5 star hotel
  • Smart casual dress
  • Nespresso coffee, tea, free-flow craft beer from Hong Kong breweries, pantry snacks, adjustable desks
  • Kerry Hotel benefits
  • Exciting and diverse range of events ranging from business learning to lifestyle and social parties, which staff are welcome to join
Your Role

Each Kafnu Employee is above all the ambassador of first impressions at Kafnu and the focal person who actively helps build a healthy, productive and successful community of members and partners. He or she should bring their passion and curiosity for delivering indulgent service of the highest calibre and engage with members in a convivial environment.

All roles within Kafnu are also responsible for some day-to-day operational tasks that arise from member requests.

Memberships Responsibilities

Responsible for Membership Acquisition and Retention focusing on but not limited to the following accountabilities:

  • Develop and execute membership growth plans for acquisition of new members
  • Sell memberships to suitable customers who match the Kafnu aspiration
  • Create members’ journey through Kafnu and ensure standardised sales experience throughout team
  • Organise, lead and manage tours, leads and revenue-based enquiries
  • Engage with membership community for collaborations and improvements on baseline
  • Coordinate, manage, track, and evaluate all membership and renewal activities
  • Develop member programs and services with team
  • Work with team and Communications department to develop and update promotional materials
  • Oversee exhibit details for any trade or consumer shows

Accountabilities

  • Membership numbers – meet or exceed set targets and KPI’s
  • Promote and preserve Kafnu Brand Standards
  • Maintain an open and professional relationship with senior management and represent the company in its best interests

COMMON RESPONSIBILITIES

Front of House (When Necessary)

  • Ensure a refreshing arrival experience
  • Cover the front desk during business hours in absence of receptionist
  • Greet and check-in members and visitors where appropriate
  • Answer member queries or refer member to additional resources

Community Engagement

  • Build professional relationship with members and proactively gather information on their needs
  • Work on community engagement initiatives designed to develop connections between members
  • Find partners in the local community and city who could provide value added services
  • Take regular pulse on the interests developing in the community and collect feedback on new initiatives

Operations

  • Attend daily briefings
  • Manage Nexudus, POS, HID card system, payments and other operating tools
  • Assist with building and facility maintenance to ensure highest level of member experience
  • Provide basic tech support to members
  • Basic housekeeping to ensure the space is clean, well-kept and facilities are refreshed after use
  • Mail and package handling responsibilities as needed
  • Identify issues & incidents for escalation to management
Requirements
  • At least 3-4 years of work experience with at least 2 in a sales driven role
  • Be a 'Sales Hunter' – Always on the lookout for new opportunities and possess an ability to capitalize on these as they come
  • Proven history of achieving sales targets
  • Possess personal qualities of integrity and commitment to the corporate mission
  • Background in hospitality, co-working, lifestyle or private members club is a plus
  • Be passionate, personable, presentable and a great relationship builder
  • Be connected to the local city - the trends, the people and be 'on the pulse'
  • Flexible and agile, can work within a fast-moving environment and make quick, correct decisions while on the go
  • Excellent people skills, with an ability to gain trust from external parties quickly
  • Strong language abilities in English and Cantonese

Office Sneak Peak

KAFNU

About

KAFNU

Kafnu is an urban village for the new generation of creators. We combine the best elements of a shared lifestyle space, members’ club and co-working facility to help our members achieve their goals.

2/F, Kerry Hotel, 38 Hung Luen Road, Hung Hom Bay
Kowloon

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