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Customer Support - Part Time
Wan Chai
HKD
+
-
Customer Service
Fluent English
Fluent Cantonese
Who we're looking for

Are you a passionate individual passionate about buiilding a career in customer support? Neat is looking for a Customer Support Rep who can delight thier customers, is a natural problem solver and gets excited about being part of a young and growing business.

Who we're looking for

Are you a passionate individual passionate about buiilding a career in customer support? Neat is looking for a Customer Support Rep who can delight thier customers, is a natural problem solver and gets excited about being part of a young and growing business.

Perks
  • Be part of one of Hong Kong’s hottest Fintech start-ups
  • Create an experience that’s faster, more modern and friendlier than a bank
  • Hong Kong’s first online current account
Responsibilities
  • Help build our customer support team and processes from the ground up.
  • Communicate with our users on social media, e-mail and phone. Support users with onboarding and resolve issues.
  • Set up processes for assembling user feedback and communicate with product team.
  • Build a strong community of users, online and offline, who love the product and want to share with their friends.
  • Help write educational content and FAQ sections.
Requirements
  • Excellent verbal and written command of Cantonese and English, Mandarin preferred.
  • Experience in customer-facing roles, such as in hospitality, retail or customer service.
  • Outgoing, friendly and resourceful
  • Work independently
  • Experience working in a startup
  • Willing to take up 10 night shifts per month 

Meet the CTO

Meet the CTO

Office Sneak Peak

Neat

About

Neat

Neat is a mobile current account that is faster, friendlier and more modern than a bank. It only takes 10 minutes and you receive your Neat Card, a prepaid MasterCard® that allows you to pay in over 50 currencies and withdraw cash at any ATM which accepts MasterCard® around the world. You can easily manage your finances from anywhere, get instant notifications after each transaction and pay your friends instantly at zero cost.

10/F, China Hong Kong Tower, 8 Hennessy Road,
Wan Chai
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