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UX Researcher
Wan Chai
HKD
+
-
3+ Years of Experience
UX Research
Fluent English
Who we're looking for

Are you passionate about fintech and UX research? Neat is looking for a UX Researcher who can help them focus on their customers and uncover what users need from our products by conducting field research and deep diving into analytics.

Who we're looking for

Are you passionate about fintech and UX research? Neat is looking for a UX Researcher who can help them focus on their customers and uncover what users need from our products by conducting field research and deep diving into analytics.

Perks
  • Be part of one of Hong Kong’s hottest Fintech start-ups
  • Create an experience that’s faster, more modern and friendlier than a bank
  • Hong Kong’s first online current account
Responsibilities
  • Conduct research on multiple products features in various stages of development.
  • Organise, collect and analyze user behavior through in-field visits, usability tests, ethnography, surveys, benchmark studies, customer support reviews and A/B testing.
  • Lead and work with Product Owner and Designers to create studies
  • Determine time frame and/or budget for research, conducting different user research methods, gathering insights and translating them into solutions visualised by wireframes and prototypes
  • Define best practice for binding UX research into product development
Requirements
  • BA/BS degree in related field
  • Minimum 3 years of experience in UX research
  • Demonstrate strong understanding of current UX, latest technology trends and human interaction with products
  • Curious by nature to get under the skin of our customers and find out what truly drives them
  • Passionate about research and eloquent at communicating findings to rest of the business
  • Ability to convey pros & cons of various research techniques
  • Fluent in English. Cantonese & Mandarin is a plus
  • Applicants must submit case studies to demonstrate experience and process

Meet the CTO

Meet the CTO

Office Sneak Peak

Neat

About

Neat

Neat is a mobile current account that is faster, friendlier and more modern than a bank. It only takes 10 minutes and you receive your Neat Card, a prepaid MasterCard® that allows you to pay in over 50 currencies and withdraw cash at any ATM which accepts MasterCard® around the world. You can easily manage your finances from anywhere, get instant notifications after each transaction and pay your friends instantly at zero cost.

10/F, China Hong Kong Tower, 8 Hennessy Road,
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