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Sales Specialist/Aftersales Marketing Specialist
Tsuen Wan
HKD
+
-
Customer Experience
Fluent English
Fluent Cantonese
Fluent Mandarin
Who we're looking for

Origami Labs is looking for a Customer Support and Engagement Specialist to join their team! As a Customer Support and Engagagemtn Specialist, you will get the opportunity to learn in an energetic fast growth environment while honing their skills in customer communications, strategy, and business operations.

Who we're looking for

Origami Labs is looking for a Customer Support and Engagement Specialist to join their team! As a Customer Support and Engagagemtn Specialist, you will get the opportunity to learn in an energetic fast growth environment while honing their skills in customer communications, strategy, and business operations.

Perks
  • 5-day workweek
  • Medical insurance coverage
  • Unparalleled growth and development opportunities
  • Fun and positive culture
  • Exciting teams and dynamic atmosphere
  • Free snacks and drinks
  • Be part of one of Hong Kong’s hottest start-ups
Your Role
  • Help customers diagnose their needs and answer their logistics and product questions via email and social media channels
  • Help customers find answers to their questions quickly and easily by creating new online and offline resources and educational materials
  • Proactively engage customers to find out how they are using our products and their experience with our products and sharing knowledge and advice
  • Seek for ways to make our support to customers more responsive and streamlined to keep customers happy
  • Help our customers get excited about our products and the benefits of going “screen free”
  • Understand after-sales policy towards national and international customers.
  • Handling warranty, post-warranty claims and technical consulting.
  • Participating in the process of analysing reasons of damages and searching for solutions in order to improve the quality of the product;
  • Coordinating both RMA and service repairs.
  • Creating databases for complaints, reports, analyses.
Requirements
  • You have the ability to deliver great customer experiences and are energized by engaging with people
  • You stay composed and focused on the customer’s needs while troubleshooting and solving issues
  • You have a strong command of written communications in English and Cantonese/Mandarin
  • You’d describe yourself as committed to your personal and professional development
  • You have strong project management and critical thinking skills and find attention to detail something you enjoy
  • You’re interested in how products work and quick at learning
  • You have the ability to build business relationship and manage projects on your own.
  • Experience in working in the production company (quality management, technical support, production engineering, problem solving) will be an advantage.
  • Knowledge of subjects related to tech and gadgets will be an advantage;
  • High interpersonal skills.

ORII - Your Voice Powered Smart Ring

ORII - Your Voice Powered Smart Ring

Office Sneak Peak

Origami Labs

About

Origami Labs

Origami Labs is a maker of connected devices that uses creatively applied technology to improve daily life. Taking inspiration from accessibility design, Origami Labs develop voice-enabled hardware to transform the way we talk to our devices and to each other. The first product is ORII, a fashion-inspired smart ring with body conduction technology that puts your smartphones voice assistant on your fingertip.

45 Pak Tin Pak Street,
Tsuen Wan

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