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Client Success Manager
HKD
+
-
5+ Years of Experience
Customer Success
Customer Service
Customer Experience
Account Management
CRM
Who we're looking for

Radica is a fast growing Big Data Solution provider working with many of HK's top tier companies.

If you love to work with a team of creative, passionate and energetic professionals, we are looking for a Client Success Manager - come and join us! 

Who we're looking for

Radica is a fast growing Big Data Solution provider working with many of HK's top tier companies.

If you love to work with a team of creative, passionate and energetic professionals, we are looking for a Client Success Manager - come and join us! 

Perks
  • Great Company Culture: Dynamic work environment. Fun gatherings and team building
  • Rest and Relaxation: Minimum 17 days paid holidays, birthday leave, One-month Escape Leave, Flexibility Home office days, Flexible working hours
  • Health Benefits: Medical Insurance, Health Check-up/ Dental allowance
  • Leisure: Clubhouse selected facilities prepare for urban warrior - Aerobics, Swimming, Sauna, Table tennis, Yoga, Billiards just downstairs from our office
  • Radica University: Education and training allowance
  • More: Cool staff pantry with large variety of free snacks and drinks available all the time
Your Role
  • Manage and steer Radica’s relationships with core clients;
  • Identify, coordinate and drive development initiatives for existing client growth through Account Development Planning;
  • Plan strategy with clients and internal teams to meet objectives of both parties;
  • Cross sell of services to existing clients where opportunity exists – working with internal teams to increase exposure of our full product suite;
  • Run regular client Business Reviews from agenda setting to leading the meetings, and support the process of this;
  • Work with clients to know and understand their businesses, define and meet objectives, and work with operations team to track performance;
  • Update and maintain client process documents, and general organisation of client collateral. Keep abreast of Radica’s full client list across all channels;
  • Regularly solicit feedback from clients to ensure that our customers are happy with our products and services and serve as a customer advocate to help get customer issues resolved quickly.
Requirements
  • Bachelor’s Degree or equivalent experience;
  • Minimum 5 years’ experience in Customer Success, Account Management,
  • Professional Services, Management Consulting, or another client facing role;
  • Experience in direct marketing/ CRM / data analytics/ cloud based technology sectors;
  • Knowledge of Customer Success metrics, customer satisfaction, etc;
  • Experience in working with complex, multi-divisional, multi-geographical customers;
  • Deep understanding of value drivers in recurring revenue business models;
  • Ability to create structure in ambiguous situations and design effective processes;
  • Critical thinking, analysis, troubleshooting, and problem solving expertise;
  • Ability to effectively prioritize and escalate customer issues;
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels.

Office Sneak Peak

RADICA

About

RADICA

Radica is a Big Data Solution Provider that offers secured, easy-to-use and quality data-driven solutions to the enterprises who are early technology adopters in the new era of marketing, helping them fully leverage the power of data for business growth.

In the past 17 years. Radica has been evolving from an award-winning email marketing solution provider to a big data solution provider, and offers a series of data collaboration and e-communication platforms as well as strategic consulting services. Our clients include Fortune 500 companies, publicly listed companies and international luxury brands worldwide.

To cope with our fast business expansion in Hong Kong and in Southern China, we are aggressively hiring technical and business talents to join us! If you love to work with a team of creative, passionate and energetic professionals, please apply. 

Unit 611-612, 6/F, Lakeside 2, 10 Science Park West Avenue. Hong Kong Science Park, New Territories, Hong Kong, Shatin

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