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Guest Relations Manager
Central
HKD
+
-
3+ Years of Experience
Hospitality
Fluent English
Who we're looking for

The Murray is hiring for Guest Relations Manager to join their team!

Who we're looking for

The Murray is hiring for Guest Relations Manager to join their team!

Perks
  • 5 day work week
  • Dental plan
  • Insurance plan
  • Free duty plan
  • Competitive Pay
Your Role
  • Handle all guests complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Report daily occurrence and irregularities to the Director of Front Office & Director of Guest Relations.
  • Ensure that shift briefings are conducted to disseminate guest and hotel related information,discuss outstanding issues, highlight guest special requests, etc. for all agents to take note at the start of the shift.
  • Oversees the punctuality and appearance of all shift Front Office staffs, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.  
  • Ensure guests are receiving the best possible service during check-in and check-out.  
  • Assists in greeting and checking-in VIP and Long Stay guests, ensure all guests are well taken care of during their staying.
  • Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team.  
  • Maintain service standard and ensure hotel smooth operation during hotel full house situation.
  • Maintains positive guest and colleague interactions with good working relationships.  
  • Resolve discrepant rooms immediately. Co-ordinate with the Credit Manager to review the credit rating of in-house guests to handle high balance.
  • Lead Emergency Response Team to handle hotel emergency case such as fire alarm, bomb threat etc. and report to hotel management.
Requirements
  • Minimum 3 years’ college education or hospitality related qualifications.
  • Minimum 3 years of Front Office working experience in an international hotel environment and one year in Duty Manager Position.
  • Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels.

The Murray Vignettes Sustainable at its Core

The Murray Vignettes Sustainable at its Core

Office Sneak Peak

The Murray

About

The Murray

The Murray, Hong Kong is a high-profile preservation project designed by British international studio for architecture and integrated design Foster + Partners. Part of Hong Kong’s Conserving Central Project, the Hotel which was the stand-alone Murray Building is one of the city's most iconic landmarks. A member of Global Hotel Alliance’s Ultratravel Collection, the contemporary sanctuary features 336 oversized rooms and suites spanning 25 floors. Other facilities include a stunning rooftop bar with breath-taking views of the central business district and the green oasis of Hong Kong Park, a series of signature restaurants and bars, as well as creative meeting and event spaces.

22 Cotton Drive,
Central
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