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Guest Services Centre Officer
Central
HKD
+
-
1+ Years of Experience
Hospitality
Call Center
Fluent English
Fluent Cantonese
Who we're looking for

The Murray is hiring for Guest Services Centre Officer to join their team!

Who we're looking for

The Murray is hiring for Guest Services Centre Officer to join their team!

Perks
  • 5 day work week
  • Dental plan
  • Insurance plan
  • Free duty plan
  • Competitive Pay
Your Role
  • Answer incoming calls promptly and greet callers in a friendly, professional manner. Transfer calls to appropriate parties as needed, or take messages and answer questions when possible.
  • Deliver excellent telephone manner following hotel brand standards.
  • Responsible for taking and handling internal and external telephone calls efficiently.
  • Take ownership of the guest’s request and ensure follow up according to the hotel’s standard
  • Providing “Wake-up" call services according to guest requests.
  • Responsible for inputting and handling incoming restaurant reservations, provide clients with accurate and relevant information about the Hotel services, facilities and offers.
  • Use the selling skills in order to optimize hotel revenue and display at all times, high level of customer service.
  • Have full knowledge of the hotel’s emergency and safety procedures
Requirements
  • Diploma or certificate holder in Hospitality Management or related.
  • Minimum 1 year solid working experience in hotel reservations/call center.
  • Knowledge in Opera PMS will be an advantage.
  • Excellent command of both written and spoken English and Chinese, proficient in Mandarin or other language would be a definite advantage.
  • Strong interpersonal and leadership skills with a strong attention to details.
  • Good team player and able to develop working relationships with colleagues.

The Murray Vignettes Sustainable at its Core

The Murray Vignettes Sustainable at its Core

Office Sneak Peak

The Murray

About

The Murray

The Murray, Hong Kong is a high-profile preservation project designed by British international studio for architecture and integrated design Foster + Partners. Part of Hong Kong’s Conserving Central Project, the Hotel which was the stand-alone Murray Building is one of the city's most iconic landmarks. A member of Global Hotel Alliance’s Ultratravel Collection, the contemporary sanctuary features 336 oversized rooms and suites spanning 25 floors. Other facilities include a stunning rooftop bar with breath-taking views of the central business district and the green oasis of Hong Kong Park, a series of signature restaurants and bars, as well as creative meeting and event spaces.

22 Cotton Drive,
Central

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