Canopy

We're making updates

Don't worry our jobs will be back online soon! Come back in a few hours for a new experience.

Back to Browsing
Senior Guest Relations Officer
Central
HKD
+
-
3+ Years of Experience
Hospitality
Fluent English
Who we're looking for

The Murray is hiring for Senior Guest Relations Officer to join their team!

Who we're looking for

The Murray is hiring for Senior Guest Relations Officer to join their team!

Perks
  • 5 day work week
  • Dental plan
  • Insurance plan
  • Free duty plan
  • Competitive Pay
Your Role
  • Provide warm, friendly and efficient check-in, check-out and rooming for all guests, completing all hotel procedures, while paying special attention to any specific requests or preferences from guests.
  • Be well versed with all Guest Relations Officer procedures as outlined on their shift check list and proactively assist with these tasks while providing guidance where necessary.
  • Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests.
  • Assist with supervising the shift operations in Guest Relations to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Guest Relations.
  • Assist Guest Relations Supervisor with room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation, as per Supervisors request.
  • Assist with monitoring all VIP guests welcome process, ensure all guests are well taken care of during their stay, or special events such as guest birthday, honeymoon, kid's program, etc.
  • Check to ensure timely completion of assignments and duties by Guest Relations Officers and that all shift tasks are completed by the end of each shift.
  • Assist with the training of Guest Relations Officers, monitoring their performance to ensure all Officers are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary.
  • Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorised company/travel agent document, relieving any unnecessary financial risks for the hotel.
Requirements
  • Minimum of 3 year Front Office experience in an international hotel. Less experience may consider as Guest Service Officer.
  • Good oral and written English proficiency, strong interpersonal skills, able to communicate with all levels, strong in mathematical abilities, able to work under pressure and leadership qualities.

The Murray Vignettes Sustainable at its Core

The Murray Vignettes Sustainable at its Core

Office Sneak Peak

The Murray

About

The Murray

The Murray, Hong Kong is a high-profile preservation project designed by British international studio for architecture and integrated design Foster + Partners. Part of Hong Kong’s Conserving Central Project, the Hotel which was the stand-alone Murray Building is one of the city's most iconic landmarks. A member of Global Hotel Alliance’s Ultratravel Collection, the contemporary sanctuary features 336 oversized rooms and suites spanning 25 floors. Other facilities include a stunning rooftop bar with breath-taking views of the central business district and the green oasis of Hong Kong Park, a series of signature restaurants and bars, as well as creative meeting and event spaces.

22 Cotton Drive,
Central

Assistant Reservations Manager

Assistant Reservations Manager
Mid
Level
The Murray

Guest Relations Manager

Guest Relations Manager
Mid
Level
The Murray

Stewarding Attendant

Stewarding Attendant
Entry
Level
The Murray

Supervisor - Banquet Service

Supervisor - Banquet Service
Entry
Level
The Murray

Assistant Bell Captain

Assistant Bell Captain
Entry
Level
The Murray

Commis / Demi Chef (5-day work week) 初級 / 高級廚師 (5天工作)

Commis / Demi Chef (5-day work week) 初級 / 高級廚師 (5天工作)
Mid
Level
Ovolo Hotels

Sous Chef (5-day work week) 二廚 (5天工作)

Sous Chef (5-day work week) 二廚 (5天工作)
Mid
Level
Ovolo Hotels

Guest Services Centre Officer

Guest Services Centre Officer
Entry
Level
The Murray
Interested in working at
The Murray
?

Sign In / Sign Up

Help us Complete Your Profile

What's your full name?

Please fill in all name fields.
Next
Success! Your application is on it's way to
The Murray
.

We've sent a notification to the hiring manager with your profile details and resume.

Back to Job

Choose your "Quick Apply" resume

Be sure to complete your profile for best results. This is the final step of your application.

PDF, Doc, or Docx. 10MB maximum.
Confirm Application
Help us Complete Your Profile

What's your current position?

Please fill in all position fields.
Next
Choose application method

"Quick Apply" or use a custom resume?

Quick ApplyCustom Resume