• Recognized as a leader of The Future of Workspace to revolutionize workplace design and one of the Top 5 Coworking Spaces in the World
• High level of autonomy and freedom to manage our work
• TWP advocates a flat hierarchy structure, where employees can share their views and ideas to all levels. At the same time, with an experienced team to provide support and mentoring for career development
• Great exposure to many opportunities as a Work Experience Associate, get involved in orchestrating different projects

Greeting / Point of Contact

• Be the first and last point of contact for any members as the ambassador of The Work Project, potential clients and visitors
• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
• Greet & check-in member guests
• Work as a team with Facility Manager or Associate Community Manager to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Prepare and distribute promotional materials & partnership news to guests/potential members
• Be responsible for info email queries and replying or forwarding them as necessary

Operations

• Assist the Community Management team in highlighting operations and maintenance issues to ensure highest level of member experience
• Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team
• Coordination with other team members for IT, Engineering, Housekeeping & Accounting related tasks
• Manage access card activations
• Ordering consumables & operating supplies with approval from supervisor
• Submit receipts to Associate Community Manager for expense reports
• Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis

Sales & Membership Management

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals
• For any walk-in queries and leads, either escalate it to the relevant business development team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal
• Solve member-related issues to ensure a cohesive community and escalate incidents or issues to Associate Community Manager when necessary

Events and Community Management

• Assist with set-up and breakdown of events, including ordering food and beverages
• Taking ownership of events on a rotational basis to be able to give the client a smooth service

• College graduate or diploma holder in business, communications or hospitality or other related disciplines preferred
• Passion for customer service oriented business operation and experience in hotels (front office, guest relations or F&B) or serviced offices or co-working spaces is required
• Must have strong verbal and written communication skills in English
• Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team player work ethic, and empathy
• Basic computer skills in Word, Excel, Powerpoint
• Basic sales experience would be preferred