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Work Experience Associate
Causeway Bay
HKD
+
-
Graduate / Internship
Customer Service
Fluent English
Who we're looking for

The Work Project is looking for talented and passionate Work Experience Associates. These full time positions are based in Hong Kong and will report directly to Community Manager.

Who we're looking for

The Work Project is looking for talented and passionate Work Experience Associates. These full time positions are based in Hong Kong and will report directly to Community Manager.

Perks
  • Recognized as a leader of The Future of Workspace to revolutionize workplace design and one of the Top 5 Coworking Spaces in the World
  • High level of autonomy and freedom to manage our work
  • TWP advocates a flat hierarchy structure, where employees can share their views and ideas to all levels. At the same time, with an experienced team to provide support and mentoring for career development
  • Great exposure to many opportunities as a Work Experience Associate, get involved in orchestrating different projects
Your Role

Greeting / Point of Contact

  • Be the first and last point of contact for any members as the ambassador of The Work Project, potential clients and visitors
  • Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs
  • Greet & check-in member guests
  • Work as a team with Facility Manager or Associate Community Manager to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Prepare and distribute promotional materials & partnership news to guests/potential members
  • Be responsible for info email queries and replying or forwarding them as necessary

Operations

  • Assist the Community Management team in highlighting operations and maintenance issues to ensure highest level of member experience
  • Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team
  • Coordination with other team members for IT, Engineering, Housekeeping & Accounting related tasks
  • Manage access card activations
  • Ordering consumables & operating supplies with approval from supervisor
  • Submit receipts to Associate Community Manager for expense reports
  • Receiving and logging all mail/courier on behalf of members and sorting and handing over the mail to respective members on a daily basis

Sales & Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals
  • For any walk-in queries and leads, either escalate it to the relevant business development team member if it’s a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal
  • Solve member-related issues to ensure a cohesive community and escalate incidents or issues to Associate Community Manager when necessary

Events and Community Management

  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Taking ownership of events on a rotational basis to be able to give the client a smooth service
Requirements
  • College graduate or diploma holder in business, communications or hospitality or other related disciplines preferred
  • Passion for customer service oriented business operation and experience in hotels (front office, guest relations or F&B) or serviced offices or co-working spaces is required
  • Must have strong verbal and written communication skills in English
  • Able to do multi-tasking, demonstrate integrity, dependability, responsibility, punctuality, self-awareness, team player work ethic, and empathy
  • Basic computer skills in Word, Excel, Powerpoint
  • Basic sales experience would be preferred

Meet the General Manager

Meet the General Manager

Office Sneak Peak

The Work Project

About

The Work Project

The Work Project develop offices that change the way people feel about coming to work, foster a culture of sharing and exchange, and bring the best out of every individual.


15/F, Soundwill Plaza II – Midtown, 1-29 Tang Lung Street
Causeway Bay

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