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Community Lead
Causeway Bay
HKD
+
-
2+ Years of Experience
Hospitality
Fluent Cantonese
Well-organized
Strong Communication Skills
Who we're looking for

Are you a team-player and someone with strong people-management skills? WeWork is looking for a Community Lead to join their team.

Who we're looking for

Are you a team-player and someone with strong people-management skills? WeWork is looking for a Community Lead to join their team.

Perks
  • Flexible, casual but dynamic working environment
  • Work along side with an international and diverse team
  • Unparalleled growth and development opportunities

Your Role

Operations:

  • Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
  • Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
  • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
  • Address day-to-day landlord issues including coordinating and managing building access as necessary
  • Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand
  • Oversee the daily ordering and receipt of product from vendors
  • Prepare building expense reports and budgets for Community Management review
  • Organize the move-in and move-out schedules to minimize member issues
  • Conduct periodic review and revision of base building documents
  • Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
  • Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

Sales:

  • Support the touring of new members when required
  • Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
  • Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members
  • Support the referral of prospective or existing members to other locations when required

Hospitality:

  • Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
  • Identify and execute opportunities to connect members with each other
  • Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
  • Ensure a gracious  arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
  • Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training
Requirements
  • Bachelor’s Degree or equivalent
  • 2+ years experience in operations, ideally in hospitality or retail (idealy in addition to prior events and/or sales experience)
  • Fluent local language and understanding of local culture required
  • Experience managing individual contributors required
  • Financial literacy and business operations experience a plus
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects through from start to finish
  • Passion and understanding for entrepreneurial communities

Office Sneak Peak

Wework

About

Wework

WeWork is the platform for creators, providing over 400,000 members around the world with space, community and services that enable them to do what they love and create their life's work.

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Community Lead
Causeway Bay
HKD
+
-
2+ Years of Experience
Hospitality
Fluent Cantonese
Well-organized
Strong Communication Skills
Who we're looking for

Are you a team-player and someone with strong people-management skills? WeWork is looking for a Community Lead to join their team.

Who we're looking for

Are you a team-player and someone with strong people-management skills? WeWork is looking for a Community Lead to join their team.

Perks
  • Flexible, casual but dynamic working environment
  • Work along side with an international and diverse team
  • Unparalleled growth and development opportunities

Your Role

Operations:

  • Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
  • Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
  • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
  • Address day-to-day landlord issues including coordinating and managing building access as necessary
  • Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand
  • Oversee the daily ordering and receipt of product from vendors
  • Prepare building expense reports and budgets for Community Management review
  • Organize the move-in and move-out schedules to minimize member issues
  • Conduct periodic review and revision of base building documents
  • Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
  • Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so

Sales:

  • Support the touring of new members when required
  • Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
  • Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members
  • Support the referral of prospective or existing members to other locations when required

Hospitality:

  • Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
  • Identify and execute opportunities to connect members with each other
  • Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
  • Ensure a gracious  arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
  • Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training
Requirements
  • Bachelor’s Degree or equivalent
  • 2+ years experience in operations, ideally in hospitality or retail (idealy in addition to prior events and/or sales experience)
  • Fluent local language and understanding of local culture required
  • Experience managing individual contributors required
  • Financial literacy and business operations experience a plus
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects through from start to finish
  • Passion and understanding for entrepreneurial communities
About the Company

WeWork is the platform for creators, providing over 400,000 members around the world with space, community and services that enable them to do what they love and create their life's work.

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