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Customer Support Advocate
Cyberport
HKD
+
-
1+ Years of Experience
Customer Service
Who we're looking for

We are looking for a talented Technical Support professional to become a Zegal guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook.

Who we're looking for

We are looking for a talented Technical Support professional to become a Zegal guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook.

Perks
  • Broad exposure across the entire business
  • Direct access to industry experts with extensive experience
  • Wide ranging client base
  • Paid internships for longer term commitment
Your Role
  • Answer all questions related to Zegal and escalate when necessary
  • Educate and empower our customers to become better Zegal users
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Drive product change and improvement to make Zegal the leading support platform
Requirements

Technical Skills

  • At least 1 year experience in Customer Service;
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation;
  • Knowledge of common help desk/ticketing solutions; and
  • Excellent English.

Soft Skills

  • You love talking to people on the phone and building relationships with your customers;
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues;
  • You’re a team player;
  • You have an ability to explain complex issues in beautifully simple terms;
  • You’re able to plan, organise, and prioritise work.

Office Sneak Peak

Zegal

About

Zegal

Zegal is the legal software for the way people work today. With Zegal, companies can solve any business challenge, from hiring new talent to becoming data privacy compliant. Businesses can work with their advisors on Zegal to get assistance on documents and advice on more complex problems.

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